Privacy Policy

Effective Date: May 1, 2007
Valley Custom values the individuals who use our website, www.valleycustom.net (the “Website”), and we understand that your privacy and trust are of utmost importance. We acknowledge that you may have concerns about how we collect, use, and disclose your personally identifiable information (“Personal Information”) when you use our Website and the services we offer (“Valley Custom Services”). This Privacy Policy outlines the information we collect from you, how we obtain this information, and what we do with it once we have collected it. By using our Website, you are agreeing to the practices outlined in this Privacy Policy. If you have any questions or comments about this Privacy Policy, please contact us at contact@valleycustom.net.

Does Valley Custom Ever Make Changes to its Privacy Policy?
Please note that we reserve the right to modify this Privacy Policy at any time, and such changes will be effective immediately upon posting. We will inform you of any material changes to the Privacy Policy by sending you an email or posting a notice on the homepage of the Website. In addition, we may notify you of changes to the Privacy Policy by posting a notice in your account when you first log in after we have made changes. It is your responsibility to review the updated Privacy Policy carefully to ensure that you understand our current practices and procedures. Please note that if your browser’s cookie settings are set to reject or disable cookies, you may not be able to receive notifications from us.

What Types of Information Does Valley Custom Collect?
Personal Information. At Valley Custom, we collect Personal Information from our users which includes details such as their name, mailing address, phone number, email address, credit card number, and financial information. Additionally, we also collect Non-Personal Information from our users, such as their browser type, Internet Service Provider (ISP), the URL of the previous website they visited, operating system, and Internet Protocol (IP) Address. Please note that Non-Personal Information cannot be used to easily identify you personally.

How and When Does Valley Custom Collect This Information?
Providing Information to Us. We collect Personal Information from you when you provide it to us. This includes information such as your name, mailing address, telephone number, credit card number, and email address, which we may collect when you purchase a product sold through an affiliate or create an account with us. Additionally, if you sign up to receive our newsletter or communicate with us regarding the Website or the System, we will collect any information you provide in those communications. We also use analytic and reporting technologies to collect Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click stream patterns, and access dates and times. To help manage, monitor, and optimize our Website and System, we contract with several online partners and use web beacons and cookies. These technologies help us measure the effectiveness of our advertising, communications, and how visitors use the Website.

How Does Valley Custom Use My Information?
Personal Information. Personal Information is primarily used for internal purposes such as improving, maintaining, evaluating, and providing services on the Website. This includes fulfilling requests for information, processing orders, and providing customer support. For instance, if you create an account, the information you provide is used to communicate with you and pay you any commissions you may earn. Additionally, if you subscribe to the Valley Custom newsletter, the email address you provide is used to send you the newsletters. Non-Personal Information is used to monitor the usage of the Website and the System and for internal purposes such as improving, maintaining, and evaluating the Website.

When Will Valley Custom Disclose My Information to Third Parties?

Disclosure to Successors. If Valley Custom goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your Personal Information may be among the transferred assets disclosed to any successor-in-interest of ours, such as the acquiring company. You will receive an email or a notice on our Website about any such change in ownership or control of your Personal Information.
Disclosure to Unaffiliated Third Parties.We may disclose your Personal Information if required or permitted by law, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or to prevent an emergency. For example, we may disclose your information to a third party that alleges you have infringed their intellectual property rights. Similarly, if you allege that someone is infringing upon your intellectual property rights, we may disclose your information to that person.
Disclosure to Third Party Service Providers and Online Partners.We may contract with various third parties to help us provide, maintain, and improve the Website and the System. For instance, we may use a third party to process payments, and may subcontract out production, fulfillment, analytics, reporting, or other operations. We may also contract with several online partners to help us manage, monitor, and optimize the Website and the System and to measure the effectiveness of our advertising, communications, and how visitors use the Website. We will make commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except to provide the services in question. However, we cannot guarantee that these third parties will not disclose your Personal Information.
Disclosure to Affiliates. If you purchase a product, Valley Custom may provide your name and the city and state information you provided to an Affiliate. In our Affiliate Agreement, each Affiliate is contractually obligated not to use or disclose this information for any purposes other than internal record-keeping and marketing, only if you have opted in to receive marketing material directly from the Affiliate. However, we cannot guarantee that all Affiliates will comply with this obligation.
Disclosure of Non-Personal Information.We will disclose Non-Personal Information in aggregate form to potential strategic partners, advertisers, investors, customers, and others. You cannot opt-out of the sharing of this information. However, this information cannot be easily used to identify you personally.

What About Cookies and Web Beacons?
A cookie is a small data file stored on the hard drive of your computer, which is commonly used by most websites. We use cookies to track your activity on the Website and the System, provide you with a personalized user experience, and enable you to automatically log in to the Website when you visit. A web beacon, a graphic image often no larger than 1×1 pixel, may be placed on a web page or in an email to monitor the user’s behaviour on the Website or when receiving the email. Cookies and web beacons used by Valley Custom and our online partners are not associated with Personal Information. Some Shopkeepers on our Website may use cookies or web beacons, but we have no control over them. This Privacy Policy pertains only to the use of cookies and web beacons by Valley Custom and our online partners, and does not apply to any third-party cookies or web beacons.

1st party Cookies used on this site
The following 1st party cookies are used on our site:

Name Purpose
login_token Enables automatic login for users who have previously provided their username and password.
_pc_session_id Enables our website to retain data related to a user’s session, including the referrer and landing page.

3rd party Cookies used on this site
The following 3rd party cookies are used on our site:

Provider Name Purpose More information
Google _utma
_utmb
_utmc
_utmz
These cookies gather data about the usage of our website by visitors. This information is utilized to create reports and enhance the performance of our site. The cookies acquire data in an unidentified manner, which includes the count of site visitors, their source, and the webpages they explored. Google Privacy policy

Does Valley Custom Protect My Personal Information?
Personal Information. We take reasonable measures to protect your Personal Information from unauthorized access or disclosure when we collect it. However, we cannot guarantee its absolute security. Therefore, we do not accept liability for any disclosure of data that results from errors in transmission, unauthorized third-party access, or other acts beyond our reasonable control. Website Content. The material that you save, post, or send through the Website, like message board comments, storefront pages, and pictures of your products, may be viewed by other users, including those you don’t know. We are not accountable for the actions of others. As a result, you should be cautious when communicating with other users and only provide your Personal Information to those you know are dependable. You shouldn’t assume that your content will be kept confidential.

How Can I Review and Make Changes to My Personal Information?
To obtain a copy of your Personal Information and request corrections, please send an email to contact@valleycustom.net. For security purposes, you will need to provide proof of your identity. If your Personal Information changes or you no longer wish to use our services, you can update or deactivate your account through the account management screen. If you wish to terminate your account, please contact our Customer Service team.

Tell-A-Friend
If you decide to utilize our referral program to inform someone about the Website, we will request the name and email address of the person you wish to invite. We will send an automated email to your friend, inviting them to visit the Website once. We only keep this information to send the email and evaluate the effectiveness of our referral initiative.

Security
We value the protection of your Personal Information and take measures to ensure its security. We use secure socket layer technology (SSL) to encrypt sensitive information, such as credit card numbers and social security numbers, when entered on our registration or order forms. We adhere to industry standards to safeguard Personal Information during transmission and storage. Nevertheless, no electronic storage or transmission method is completely secure, and while we make every effort to use commercially reasonable means to protect your Personal Information, we cannot guarantee its complete security.

Does This Privacy Policy Apply When I Access Third Party Websites?
Access to third-party websites may be available directly from the Website. This Privacy Policy does not apply when you access such third-party websites. We are unable to control how third parties may use any Personal Information you disclose to them. Therefore, it is recommended that you review the privacy policy of any third-party website you visit carefully before using it or disclosing your Personal Information to its provider.

What About Children’s Privacy?
Children Under Thirteen. The Website and the System are designed for users who are 13 years of age and older. Therefore, we will not knowingly collect or use any Personal Information from children under the age of 13. Furthermore, we will erase any data in our database that we know came from a child under the age of 13. Ages Thirteen to Seventeen. Potential users between the ages of 13 and 17 may only use the Website under the supervision of their parents or legal guardians. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt-out from receiving communications from us. To do so, please contact us at contact@valleycustom.net.

Can I Opt-Out From Receiving Communications From Valley Custom?
We give you the choice to opt-out of the use of your Personal Information for certain purposes. For instance, if you purchase a product or service but do not want to receive any additional marketing materials from us, you can specify your preference on our order form. If you do not want to receive our newsletters and promotional communications anymore, you can opt-out by following the instructions included in each communication or by sending an email to contact@valleycustom.net. We also provide you with the option to opt-out of certain communications via the account management screen. If you require assistance, please contact us at contact@valleycustom.net. If we disclose your Personal Information to a third party in a manner that is not specified in this Privacy Policy, we will inform you so that you can decide whether or not to share your Personal Information with that third party.